Privacy policy

Effective Date: June 11, 2019

1. Privacy at a glance


This is a translation of our privacy policy. The German version is the binding version: 

The following instructions provide a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our Privacy Policy below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by Caterpillar Energy Solutions GmbH. The operator's contact details can be found in the website's imprint.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website.  Other data can be used to analyse how you use the site. In some places you have the option of entering data in forms, getting in contact with us or receiving a newsletter, or watching films or similar. The details of this data collection, such as the purpose, legal basis or exact usage, are described further down in this Privacy Policy.

In addition, we also process data in other places at our company. To find out how we handle the personal data of customers, prospective customers and employees, for which purpose and on what legal basis we collect them, please read our Privacy Policy at Caterpillar:

How long is the data stored for and who has access to it?

Your personal data will be deleted following the expiry of the purpose of the processing, unless a longer storage period is required by law or if you prematurely object to the processing.

We guarantee to you that we shall fundamentally not forward your personal data to third parties, unless you are expressly informed of this, or we are obliged to do so by laws, regulations and provisions as well as official or judicial orders. If service providers are acting on our behalf to fulfill the aforementioned purposes, they shall be contractually obliged to observe the regulations in accordance with the EU GDPR. Provisions on the use of social media applications can be found further down in the text.

Security of your data

We wish to assure you that your data will be protected by standard technical and organisational security measures using state-of-the-art technology.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the required legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analysis tools and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This is primarily performed using cookies and analysis programs. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools.
Detailed information can be found in the following privacy policy.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this Privacy Policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:
Caterpillar Energy Solutions GmbH
Carl-Benz-Straße 1
68167 Mannheim
Tel: +49 6 21/3 84 - 0
Email: A009B00-BceAfA7AfB5eA9B61AeBa7Ba6A3AfA6Ba4

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent.  You may revoke your consent at any time with future effect. An informal email to us making this request is sufficient. The data processed before we receive your request may still be legally processed.

SSL or TLs encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to the website. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to the website be read by third parties.

Right to data portability

You have the right to have data which we automatically process based on your consent or in fulfillment of a contract delivered to yourself or to a third party in a standard, machine-readable format.  If you require the direct transfer of data to another responsible party, this will only be performed to the extent technically feasible.

Transfer of data to third parties, no data transfer to non-EU countries

Basically, we only use your personal data within our company.

If and insofar as we engage third parties in the performance of contracts (such as logistics service providers), they shall only recveive personal data to the extent that the transmission is required for the corresponding performance. In the event that we outsource certain parts of the data processing ("order processing"), we shall contractually obligate processors to only use personal data in accordance with the requirements of the data protection legislation and to ensure the protection of the data subject's rights.

Data transmission to agencies or persons outside the EU is possible; this also applies to transfers to third countries for which an adequate level of data protection has not been established by the European Union. In other respects, the privacy policy of Caterpillar applies to the transfer of data:

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed and if applicable the right to have this date corrected, blocked or deleted. You can contact us at any time using the address given in our required legal notice if you have further questions about the topic of personal data.


Our offer is solely intended for adults. People under the age of 18 should not send any personal data to us without the consent of the parents or the legal guardians.

Opposition to promotional emails

We hereby expressly prohibit the use of the contact data published as part of our duty to publish legal information for the purpose of sending us any advertising or informational materials not expressly requested. The website operator expressly reserves the right to take legal action if unsolicited advertising, such as email spam, is received.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.
Caterpillar Energy Solutions GmbH
Beatrice Brauchler
Data Privacy Officer
Carl-Benz-Straße 1
68167 Mannheim
Tel: +49 6 21/3 84–0

You have a request for personal data (in accordance with the EU Data Protection Regulation)?
Then please fill out this form: Contact Privacy 

4. Data collection on our website


Our web pages use so-called cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files which are stored on your computer and saved by your browser.

We also use so-called "session cookies". They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

The cookies used by us are categorized as follows:

Cookies that are technically or functionally necessary

Name Description (stored information and purpose) Duration of storage
PHPSESSID Cookie of PHP (programming language), PHP data identifier. Only contains a reference to the current session. No information is stored in the user's browser and this cookie can only be used by the current website. This cookie is mainly used in forms to increase their user-friendliness. Data entered in forms are for instance temporarily stored if the user makes an input error and he receives an error message. Otherwise, all the data would have to be re-entered.

Click here to obtain more information about the use of cookies by php.
Duration of the session
ROUTEID The ROUTEID cookie is technically necessary and serves to guide the user to the same system in the cluster for all requests. The cookie contains no personal information and will be deleted when your browser session expires or when you close the browser. Duration of the session
cookie_consent_status Own cookie. This cookie indicates whether you have consented to the storage of cookies on this website. After accepting this cookie, the notice layer will not be displayed for 12 months. 1 year

Analysis cookies

Name Description (stored information and purpose) Duration of storage
_et_coid Cookie of Etracker. This cookie gathers information about how often visitors use our site. The cookie stores the information in an anonymous form.

Click here to obtain more information about the use of cookies by Etracker.
2 years
isSdEnabled Cookie of Etracker. Detecting if the visitor is recording the scroll depth. 24 hours
BT_ctst Cookie of Etracker. It is only used to detect whether cookies are enabled in the visitor's browser or not. Duration of the session
BT_pdc Cookie of Etracker. Contains Base64-encoded data of the visitor history (is customer, is newsletter recipient, etc.) used for personalization purposes. 1 year
BT_sdc Cookie of Etracker. Contains Base64-encoded data from the current visitor session (referrer, number of pages, number of seconds since session star) used for personalization purposes. Duration of the session
noWS_N8KjKg Cookie of Etracker. Contains the site-specific tracking code of Etracker. Duration of the session
noWS_<***> Cookie of Etracker. Only set in case of incorrect application, in this case no analysis is performed. Duration of the session

In the case of cookies that are not our responsibility, such as those set by YouTube or Issuu, when you play a video, open a presentation, or go to these or other websites (external websites) made available by links, you are subject to the Privacy Policy and cookie rules of the respective operator. Further information on the privacy policies of YouTube and Issuu can be found further down in this policy. 

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website. If you want to delete or block cookies, follow the help instructions of your browser.

In the case of cookies that are technically required it is statutorily not necessary to obtain your individual consent for this. Your consent is only required for cookies that are not technically necessary.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art 6 (1) (f) of the GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service free of technical errors.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These data are technically required for us to present our website to you and to ensure stability and security. These are:

  • IP address of your computer
  • Date and time of the request
  • Time zone difference with Greenwich Mean Time (GMT)
  • Content of the request (specific webpage accessed)
  • Referrer URL: Website from which the request comes
  • Access status/ HTTP- Status code
  • data quantity respectively transferred
  • Operating system used and its interface
  • Browser type, including the language and version of the browser software.

This data will not be merged with other sources of data.

The basis for data processing is Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your query and any follow-up questions. We do not forward this information without your permission.

We will, therefore, only process any data you enter in the contact form with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal email to us making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

5. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. In addition, we need to know the language you want to receive the newsletter in. Further details as your name, company and country can be given on a voluntary basis. These data help us to make a better and more specific newsletter. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes  remain unaffected.


This website uses Rapidmail to send newsletters. This service is provided by rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg, Germany.

Rapidmail is a service which organizes and analyzes the distribution of newsletters. The data you provide to subscribe to our newsletter will be stored on Rapidmail servers in Germany.
If you do not want your usage of the newsletter to be analyzed by Rapidmail, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.

Data analysis by Rapidmail

For analysis purposes, emails sent with Rapidmail contain a tracking pixel which connects to Rapidmail servers when the email is opened. This allows us to determine if a newsletter message has been opened.

It also helps us determine which links have been clicked on. All links in the email are tracking links that allow us to count your clicks.

For more information about the analysis functions of Rapidmail, please refer to the following link:

Legal basis
Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time. The data processed before we receive your request may still be legally processed.
Storage duration

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of Rapidmail. Data we have stored for other purposes remains unaffected.
For more information, see the privacy policy of Rapidmail at

Completion of an outsourced data processing contract

We have entered into a data processing agreement with Rapidmail, in which we require Rapidmail to protect the data of our customers and not to disclose said data to third parties. It can be downloaded here:

6. Links, social networks and plugins 

In some places on our website you can access links to websites of other operators or social networks. If you visit these websites, the privacy policies of the respective website operator shall apply.

In order to "follow" us on social media, it is necessary for you to be identified by creating an account on the respective platform. Through creating such an account and your associated registration, your data will be collected directly by the respective website operator. In this case the privacy policies of the respective website operator shall apply.


Our website uses plug-ins of the YouTube platform, which is being operated by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

We use the YouTube plugin in the extended privacy mode to embed videos. Cookies are not set by Youtube until you watch a movie, and not as soon as you visit the pages of our website where Youtube films are embedded. 

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed, which IP address you have and which of our pages you have visited. In addition, YouTube uses webfonts at this point and establishes a connection with Double Click. In this way Google obtains the information that you have accessed our website via your ID address.

If you’re logged into your YouTube account YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest as defined by Article 6 (1) (f) of the GDPR.

Further information about handling user data by can be found in the privacy policy of YouTube here:


This website also links the electronic publishing platform Issuu to present brochures in a visually appealing and technically simple manner. The operator of this website is Issuu, Inc., 131 Lytton Ave, Palo Alto, CA 94301, USA.

We deliberately do not use the default plugin, as cookies from this provider would be thus be immediately transmitted. Instead, we link only provide a static link above a picture of the brochure to this application. In addition, we provide a link below in text form to the different language versions of the brochure on Issuu.

If you follow these links you shall be subject to the privacy policy regulations of the provider. Cookies for instance could be stored from it upon which we do not have any influence. Do not follow this link if you do not want this to happen. At the respective places we provide clear instructions for your information. Instead you can also directly download the PDF of the brochure. This download option is available directly below the links to the Issuu language versions of each brochure. 

We use Issuu in order to ensure the attractive presentation of our online offers. This represents a justified interest as defined by Article 6 (1) (f) of the GDPR.
You can obtain additional information on the use of user data by Issuu’s privacy policy: 

7. Final notices

This webpage describes the use of personal data relating to this website and connected services. This information may change if we redesign features or add services. 


Caterpillar Energy Solutions GmbH
Beatrice Brauchler
Data Privacy Officer
Carl-Benz-Strasse 1
68167 Mannheim
T +49 6 21/3 84–0
E A00BA9CAa-BbB3C9B2BA0a7C4BeC7Ac4BaCbA5aA65B3C4C9C2A5fAd1BcC6

Contact Privacy