Customer Satisfaction Survey of MWM Service Reveals High Level of Satisfaction, Especially in the Fields of Competence, Efficiency, and Reliability
Mannheim, June 30, 2020
The MWM brand is firmly established on the market and looks back on almost 150 years of tradition and experience in the production of gas engines and decentralized energy supply plants. A customer survey recently conducted by MWM Service demonstrates just how much MWM’s expertise is appreciated.
High Level of Satisfaction
For MWM, customer satisfaction is the top priority. To align its services with customer needs and requirements, MWM regularly conducts surveys. The MWM Service survey concerning the satisfaction with maintenance work, which was conducted from April 2019 to February 2020, has revealed a very high MWM customer satisfaction index of 98 percent for more than 800 responses received. According to the customers interviewed, MWM excels especially in the fields of competence, efficiency, reliability, customer-friendliness, and diligence. MWM Service is available for its customers around the clock and provides a comprehensive service portfolio especially designed for MWM plants. For every subject area, customers benefit from an experienced MWM expert.
MWM: A Reliable, Competent Partner
MWM Service stands for a long-standing, trusting partnership that aims at driving the economic success of MWM customers. The MWM Service offering is available around the globe. The typical MWM quality, which is greatly appreciated by customers and service partners alike, is not limited to the range of reliable gas engines and power gensets, but is also reflected in the company’s progressive service concepts. As a manufacturer, MWM offers its customers first-hand service information, direct support when questions arise, and systematic diagnostics. Thanks to ongoing further developments, installed plants always remain up to date.
A comprehensive service portfolio especially designed for MWM plants is available around the clock. During the first phone call, the regional partner will clarify all required issues. The entire process is controlled by MWM.
Broad Service Offering
To guarantee optimum support for its customers, MWM presents a broad, diversified service offering. By way of the MWM Online Portal, the MWM customer service enables speedy diagnosis and direct support at all times. Computer-based remote diagnosis and remote parameterization ensure optimum plant availability. The on-site MWM plant check, which is performed by specialized engineers, increases the profitability of all MWM gas engines and CHP plants. The MWM logistics center in Lorsch, Germany, provides a decisive competitive edge by ensuring quick and reliable spare part supply for MWM gas engines. Moreover, MWM features special training offerings for sales representatives, customers, and operators of MWM CHP plants at the training centers in Mannheim, Germany.